Billing & Plans
Manage your subscription, view invoices, and understand pricing.
Each Workfile product has its own pricing plans. You can manage your subscription from the Settings → Billing page within each product.
Plans
Plans are at the organization level — one plan covers all stores and team members in your organization. Common tiers include:
| Tier | Best for |
|---|---|
| Free | Testing and setup — limited features |
| Starter | Solo merchants getting started |
| Pro | Established businesses with growing catalogs |
| Business | Multi-store operations with teams |
Plan limits (products, orders, storage, etc.) are shared across all stores in your organization. See Plans & Limits for the full breakdown of what each plan includes.
Payments
Payments are processed via Razorpay with support for:
| Method | Examples |
|---|---|
| UPI | Google Pay, PhonePe, Paytm, BHIM |
| Cards | Visa, Mastercard, RuPay |
| Net banking | All major Indian banks |
| Wallets | Paytm, Mobikwik |
All prices are in INR and inclusive of GST.
Managing your subscription
View current plan
Go to Settings → Billing in any Workfile product. You'll see your current plan, usage stats, and renewal date.
Upgrade or downgrade
Click Upgrade to see available plans with feature comparisons. Upgrades take effect immediately. Downgrades take effect at the end of your current billing cycle.
Update billing profile
Click Billing Profile to update your business name, GSTIN, and billing address. These details appear on all invoices.
Update your GSTIN in the billing profile before your first payment. It's included on all invoices for GST input credit.
Invoices
Subscription invoices are auto-generated and available in Settings → Billing. Each invoice includes:
| Field | Description |
|---|---|
| Invoice number | Sequential auto-generated number |
| Plan name | The subscription plan |
| Amount | Plan price inclusive of GST |
| GST breakdown | CGST + SGST or IGST |
| GSTIN | Your business GST number (if provided) |
| Payment method | How the payment was made |
| Date | Invoice date |
Download invoices as PDF for your records.
Billing FAQ
What happens when I hit a plan limit? You'll see a clear message explaining the limit and an option to upgrade. Existing data is never deleted — you just can't add more until you upgrade or the monthly limit resets.
Do monthly limits roll over? No. Monthly limits (orders, bookings, form submissions) reset on the 1st of each month.
Can I cancel my subscription? Yes, from Settings → Billing. Your plan remains active until the end of the current billing cycle. After that, your account reverts to the free tier.
Is there a refund policy? Refer to the refund policy on the Workfile website.